Ramp-Up For the Recovery
All things must eventually come to an end. It is part of the ebb and flow of life. COVD-19 has certainly been a difficult curveball thrown at the world but thankfully, we know that nothing lasts forever.
We have all begun to adjust to the new normal of social distancing but it’s important to start thinking about what comes next.
We have compiled a list of tips that you can use to ensure you are ahead of the COVID recovery gameplan.
Take Notes From the Oil Market
Keep a close watch on what the oil market is doing as this will impact the future of the propane and oil fuel industry.
Luckily, the market has been doing its part to remain proactive during this time. PERC for example, has already begun planning for the winter season with the pandemic’s effects taken into consideration.
Expect a Post-COVID Service Rush
Once the recovery hits, you can expect a rush of service work such as furnace cleanings, appliance installations, and underground tank installations. Of course, this is great news for your business but can spell disaster if you are not prepared for it.
If you were forced to temporarily lay off some of your employees, prepare a plan for reaching out to check on their availability to come back to work. Being short-staffed is going to make a service demand surge difficult so continue to maintain a positive relationship with your workers if possible.
Don’t Let Safety Take a Holiday
At this point, taking extreme health and safety precautions has become muscle memory for most of us. You’re going to want to keep it that way for the foreseeable future.
The pandemic is going to exist in the back of people’s minds long after the recovery period has begun. To combat their anxiety, remind your team and clients that you will continue to maintain safety protocols and demonstrate that even though things are opening up, your dedication to caution has not been abandoned.
Maintain Customer’s Trust
People do not appreciate being treated as just another account. Your customers are what drive your business and now is not the time to treat them flippantly. When things start to get a little better, it will be easy to fall into the trap of complacency.
Don’t let it happen.
Take pride in the service you provide and continue to provide offers to your customers and show your appreciation to them in every action you take. Keep the lines of communication with them open and treat them as human beings to secure their trust.
Start Planning Today
Since a true recovery period may take several months, you’ll have time to plan your company’s course of action and it’s never too early to start.
The fact of the matter is that things are not ever going to be the way they were pre-COVID. But by anticipating changes and being as prepared as you can possibly be, your business has a fighting chance of landing back on its feet.
